We accept credit card payments, as well as PayPal and Google & Apple Pay.
We also accept cash payments for local pickup orders.
Payment must be received in full before the order is processed.
Custom orders may require a deposit before production begins.
Orders that are not paid in full within 7 days of placement will be cancelled.
If you need to make changes to your payment method, please contact us as soon as possible.
Prices and availability are subject to change without notice.
All sales are final. Refunds will only be issued in the event of an error on our part or for defective products. Please see our return policy for more information.
Personalization Policy
We offer personalization on a variety of our products, including cakes, cookies, and gift boxes.
Personalization options may include custom messages, logos, and designs.
Personalization requests must be made at the time of order placement.
Personalization requests are subject to availability and may not be possible for all products.
Custom orders may require a deposit before production begins.
Personalized orders cannot be cancelled or returned.
We reserve the right to refuse any personalization request that we deem inappropriate or offensive.
Please contact us for more information about personalization options and pricing.
Shipment Policy
We ship within in the UK only
All orders are shipped within next business days of placement, unless otherwise specified.
We use a variety of carriers, including DPD, Royal Mail and DHL, to ensure timely and reliable delivery.
We cannot guarantee specific delivery dates or times.
We are not responsible for delays caused by carriers or circumstances beyond our control.
We cannot ship to PO Boxes.
Please contact us for more information about shipping options and fees.
Return & Exchange Policy
We stand behind the quality of our products and want you to be completely satisfied with your purchase.
If you receive a damaged or defective product, please contact us within 3 business days of receipt to request a replacement or a refund.
Perishable items that are not eligible for exchange or return.
We reserve the right to refuse exchanges or returns for items that do not meet these criteria.
Custom orders and personalized items are not eligible for exchange or return.
Shipping fees are not refundable.
Please contact us for more information about exchanges and returns.
